Terms and Conditions
This website is operated by Orchard Rise Agriculture Limited (referred to as “Orchard Rise/we/our/us”). As user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below (which includes any other sections e.g. Delivery information, Returns and refunds, and Privacy policy.
Please read through these terms and conditions carefully before using this website.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions and your confirmation that you are at least 18 years old.
Contact Details
Orchard Rise Agriculture Limited,
28 Ennismore Avenue,
Guildford,
Surrey GU1 1SR
Tel 07979005798
Email: orchardrise@xemaps.com
Company No.: 10571223
Registered Office
Lefevres Limited,
24 Bell Lane,
Blackwater,
Camberley,
Surrey GU17 0NW
Privacy Policy
Orchard Rise will not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes.
We will not share your personal information with any other parties. The Information collected is you name, address, phone number any details that you enter while ordering this is used to send the order to you at the correct delivery address and to collect the funds owed to Orchard Rise from your order.
We only use the information collected by this site to process your order and for marketing purposes. The information collected on ordering includes, Name, Address, Phone Number, card details, delivery address details and e-mail address. No other information is collected by the site or by us.
We may contact you from time to time to advise you of new products or special offers.
We are not required to be Data Protection Registered. If you want to see what information we hold about you please contact us and we will send you the information free of charge.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you have any problems please contact usand we will endeavour to sort out the problem.
Please report non-delivery after 10 days of placing the order and IT MUST BE before 30 days. IF over 30 days there is nothing we can do to find your parcel, refund for the goods, or anything, it is down to you to let us know of a problem If an item needs replacing please phone 07979005798 or e-mail, so we can make arrangements.
If the goods are faulty the goods will be replaced free of charge or for a full refund if sent back within 30 days of you receiving the goods.
If the goods are ordered in error we will refund the goods in full but we can not refund the carriage if sent back within 30 days of you receiving the goods..
If you no longer require the goods that you have ordered you can return them within 14 working days, that begin on the day after you have received the goods. We cannot refund the cost of the postage. This is your right to a cooling off period. We will refund your money within 30 days of us receiving the goods. Please when sending the goods back get a Proof of posting or even insure the goods in case it gets lost.
Copyright
All information, software, graphics, pictures and designs are covered by copyright law, and are the property of Orchard Rise Agriculture Limited and/or Purple Network, except where copyright is attributed to a third party.